CRMown Docs
Docs AI Features

What Counts Toward Your CRMown AI Allowance (Help Questions Are Free)

CRMown pays for AI about using CRMown. You only pay for AI that works on your data or creates content for you. Asking CRMown AI how to do something, where a feature is, what it does, or why something is blocked never counts toward your monthly allowance, never uses your own API key, and still works when you have used up your allowance.

Open in CRMown →

Steps

  1. Ask a question about CRMown in the AI Bar (Ctrl+K), for example "how do I add a custom field?", "where are my booking pages?" or "why can't I see the Finance tab?". CRMown AI answers for free and can open the page or start Show me.
  2. Ask CRMown AI to do something with your data, for example "email all my leads about the sale", "summarise this conversation" or "how many deals did we close this month?". That is customer work and counts toward your allowance as before.
  3. Check Settings > AI Usage. Free calls are labelled "Free: help question" or "Free: system" in Recent AI Receipts and the Usage by feature breakdown, show "Free" instead of a token count, and are left out of the totals and the usage meter.
  4. Check AI History. A free answer carries a "Free: help question" badge.

Good to know

  • Free: how-to, where-is and what-does-this-do questions about CRMown, answers from the product guide and your Knowledge Base, Show me and Do it for me guide steps, explaining an error or why something is blocked, the SOS help button, and CRMown's own housekeeping (for example AI History auto-tagging).
  • Billable: drafting emails, messages and posts; rewriting pages; summarising conversations and meetings; reports and analysis over your records; lead scoring, enrichment, AI agents, AI SDR and chatbot replies to your visitors; image generation and transcription; anything that creates, sends, changes or analyses your data.
  • Edge cases go in your favour: a question that reads like "how do I…" is treated as free. If answering it turns out to need your records or an action, CRMown AI hands it to the normal path, and only that part counts.
  • Asking how to do something never runs it. "How do I email all my leads" gets the steps; "email all my leads about the sale" is the action, with the usual confirmation.
  • Bring-your-own-key workspaces: help questions run on CRMown AI, not your provider, so they cost you nothing at your provider either.
  • Each person can ask up to 200 free help questions a day. After that, CRMown AI still answers, the question counts toward your allowance, and the answer says so in one line.
  • If an admin has switched AI off for the workspace (Settings > Privacy > Enable AI features), the AI Bar is off for help questions too.
  • CRMown Free does not include CRMown AI, so help questions in the AI Bar need a paid plan or a trial. The Training page (Tools > Training) is always available.
Example: A five-person agency on Starter hits its monthly AI allowance on the 24th after a big campaign. A new hire still asks the AI Bar "how do I connect my Gmail?" and "where do I set my email signature?" and gets answers and a Show me walkthrough, while the AI Usage meter stays where it was. Their request to "draft a follow-up to everyone who opened the campaign" asks them to add AI Boost or wait for the reset, as before.

Troubleshooting

A how-to question shows up as billable in AI Receipts
It asked about your own records ("how many…", a named contact, "this email") or asked CRMown AI to do something, so the answer needed your data.
Fix: Ask the how-to part on its own ("how do I…"). The data or action part is customer work and is billed as before.
The answer says "You've used today's 200 free help questions"
The per-person daily free limit was reached.
Fix: Nothing is wrong. The answer still came through; it counted toward your allowance. The free limit resets the next day.
Help questions stopped working entirely
AI is switched off for the workspace, or the workspace is on CRMown Free.
Fix: An admin can switch AI back on in Settings > Privacy > Enable AI features. On CRMown Free, start a trial, or use Tools > Training.

Plans

Free help questions are available on every paid plan and trial, including workspaces that have used up their allowance and workspaces on their own AI key. Not on CRMown Free (no CRMown AI). Limit: 200 free help questions per person per day.

Related

  • AI Usage Dashboard (free calls labelled and excluded from the totals)
  • AI History (Free: help question badge)
  • Show me / Do it for me (guide steps are free)
  • AI Provider & BYOK (Bring Your Own Key)

View as Markdown