# Unpaid invoices and payment reminders

_Finance_

See who owes you and how late — not due yet, 1–30, 31–60 and over 60 days overdue — and send a payment reminder in one click, or let CRMown send them on a schedule.

## Steps
1. Go to Finance > Unpaid. The four cards show the total and count in each bucket; click one to filter the list.
2. Click Send reminder on a row. The contact gets an email with the invoice link (and Pay now if Stripe is connected). The button is greyed out, with the reason, when the contact has no email, is do-not-contact or unsubscribed, or already got a reminder today.
3. Optional: turn on "Send payment reminders automatically" at the bottom of the page (owners and admins). It is off by default. Reminders go 3 days before the due date, on the due date, and 7 and 14 days late, from the mailbox of whoever turned it on.

## Tips
- An invoice never gets more than one reminder a day — manual and automatic together.
- Contacts who unsubscribed or are marked do-not-contact never get reminders.
- In a sandbox, reminders are captured, not delivered. On CRMown Free they go from your connected mailbox and count toward the 50 emails a day.
- Ask the AI Bar "unpaid invoices older than 30 days" for the same list.

## Troubleshooting
- **Send reminder is greyed out** — No contact email, the contact is do-not-contact or unsubscribed, nothing is owed, or a reminder already went out today. Fix: Hover the button to see which. Add an email to the contact, or wait until tomorrow.
- **"Last send failed" under a row** — The email provider refused the reminder (or CRMown Free has no connected mailbox / hit 50 emails today). Fix: Open the invoice to see the reason, fix it, and send again tomorrow.

## Plans
Finance suite required.