# SMS Compliance — Generate Your Opt-In, Privacy & Terms Pages (A2P 10DLC)

_Messaging & SMS_

US carriers (A2P 10DLC) require your SMS opt-in form, Privacy Policy and Terms to live on YOUR OWN domain — not a generic SaaS URL. CRMown generates all three for you in one click.

## Steps
1. Settings → Communications → SMS Compliance Pages → Generate Pages (optionally enter a contact email for the policies).
2. Click "Open in Web Studio" → review the pages → Publish.
3. Connect your own domain or subdomain (e.g. join.yourbusiness.com) to the generated site in Web Studio.
4. Submit your Twilio A2P campaign using your-domain.com (sign-up), /privacy and /terms as the opt-in and policy URLs.

## Tips
- The opt-in consent checkbox is unchecked by default and the Privacy Policy includes the required "we do not share or sell mobile opt-in data" clause — both are carrier requirements.
- Host the pages on your own (sub)domain. Carriers reject policies hosted on a third-party SaaS domain.
- To keep an existing business number for texting without disrupting your phone calls, ask Twilio about Hosted SMS instead of porting the number.

## Troubleshooting
- **My A2P 10DLC campaign was rejected with error 30909** — Carriers could not verify how users consent — usually the Privacy/Terms are not on your domain, the opt-in form is not reviewable, or the Privacy Policy is missing the SMS no-sharing clause. Fix: Generate the SMS Compliance pages, publish them on your own domain, and resubmit using those URLs. Make sure the Privacy and Terms pages load without login.