# Speak with a Human — Live Video Support

_Troubleshooting_

Get a live video session with a CRMown support specialist, right from the help widget. Live Mon–Fri, 6 AM–10 PM US Central time. You wait in a short queue served by plan (Max customers first), and the join button appears in the panel the moment a specialist is ready.

## Steps
1. Open the help widget (the ? button, bottom-right) and choose "Speak with a Human". During staffed hours it says "Live now"; outside those hours it opens the message form instead so you can leave a note for the next shift.
2. You'll see your place in line. The queue is served by plan priority — Max first, then Pro, Starter, and trials — first-come within each tier.
3. Keep the panel open. When a specialist claims your request, a "Join the video session" button appears — click it to enter the room.
4. Demo accounts: live sessions are limited to 20 minutes. For deeper help, start the $14 trial and come back with full support access.
5. Sessions may be screen-recorded for quality and training. The recording stays with our support team.

## Tips
- Have the page where you're stuck open before you join — showing beats describing.
- Off-hours? "Send a message" reaches the same team; they reply when the next shift starts (Mon–Fri 6 AM–10 PM Central).