Getting Help — CRMown AI Support, Messages & Bug Reports

Help is built into the app. CRMown AI support answers 24/7 in the app from our knowledge base. Bugs go straight to our developers. Anything CRMown AI can't solve gets an email reply from our team.

Steps

1. Click the ? in the top bar and choose Get support.
2. Pick "Ask CRMown AI" first. Type your question in plain words ("how do I invite a teammate?"). CRMown AI answers from this knowledge base, any time of day, and links you to the right page or article.
3. CRMown AI couldn't solve it? Choose "Send a message", describe what's going on, and click Send. Our team reads it and replies to you by email.
4. Something is broken? Choose "Report a bug" (or press Cmd+Shift+B / Ctrl+Shift+B). It records your screen so our developers see exactly what happened. You get a ticket number and see replies in Settings > Support.
5. Have an idea, or something confused you? Choose "Send feedback", tag it (bug, idea, confusion or praise) and tell us.

Good to know

• Open the page where you're stuck before you ask. A screenshot of that page goes along with your question or message (untick "Include screenshot + console logs" if you'd rather not send it).
• The more detail you put in a message (what you clicked, the exact error text, the page URL), the fewer back-and-forth emails it takes.
• You can also email support@crmown.com directly. Our team replies by email.

Related

• SOS Helper — In-App Support Chat (Ask CRMown AI)
• Bug Reports & Feedback — tickets that go to our developers

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