Is the Visitor Still There? Online Status in Live Sessions

See whether a chat visitor still has your website open before you write a long reply: "Online now" or "Left 3 min ago" on each live chat.

Steps

Open Web Studio > Chat Widgets > your widget > Live Sessions. Each chat shows a green "Online now" tag while the visitor has the page open in front of them, or "Left N min ago" once they close it or switch to another tab.
Open a chat and the same status shows above the reply box, so you know whether to expect an answer right away.
The status updates on its own. A visitor shows as gone about a minute and a half after they close the tab or switch away, and "Online now" comes back as soon as they return to the page.
If a chat has no online status yet, for example a page still running the older widget or a chat started before this feature, the status falls back to how long ago the visitor last sent a message ("Active 4 min ago").

"Left" does not end the chat. Your reply is saved and the visitor sees it the next time they open the chat on your site.
Nothing to install: sites with the chat widget pick up online status automatically, Web Studio and external sites alike. A visitor who already had the page open before the update shows the older "Active N min ago" status until they reload.