📱 Messaging & SMS

Send emails, SMS, and WhatsApp messages to contacts.

• Sending SMS — Connect Your Own Twilio NumberSMS is bring-your-own-Twilio per organization. Connect your Twilio account once in Settings → Communications and all SMS sends from your own number and caller ID.
• SMS Compliance — Generate Your Opt-In, Privacy & Terms Pages (A2P 10DLC)US carriers (A2P 10DLC) require your SMS opt-in form, Privacy Policy and Terms to live on YOUR OWN domain — not a generic SaaS URL. CRMown generates all three for you in one click.
• SMS Keywords — "Text JM1 to (214) 555-0123"Let people reach you by texting a short code word to your own SMS number. When someone texts just the keyword, CRMown saves them as a contact, records their SMS opt-in, sends your automatic reply, ass…
• Send Email From Your Own Domain (and Your Own Resend Account)Verify your domain so campaigns and messages come From your real address (e.g. news@yourorg.org) instead of CRMown's address with your name on it. Optionally connect your own Resend account so that ma…
• Sending MessagesSend individual or bulk messages via email, SMS, or WhatsApp directly from the CRM.
• Message TemplatesCreate reusable templates for common messages across all channels.
• Tracking Link Clicks in Texts (SMS)Any web link you text a contact is automatically tracked, so you can see exactly who clicked and when.